Refund policy

Refund policy

We want you to be 100% satisfied with everything you buy. And if you're not entirely happy with your purchase we will refund your money, or. exchange the goods. All we ask is that you contact our customer services and. then return the items back to us.

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.

 

How can I reach you?

Our Customer Care team is always available and will respond within 24 hours. Reach them at:

Email : info@omniofferings.com.

To expedite the process, please make sure to clearly state:

  • Your order number
  • Your issue/concern
  • Your email (and first and last name) when you made the purchase.

Our care team will get back to you within 24 hours.

Please also be aware that some companies pose as OmniOffering. If you have ordered some items and we can’t locate the order ID in our system, it’s most likely ordered from a company pretending to be OmniOffering.

 

Am I eligible to return my products?

When you shop with OmniOffering, you have the peace of mind in knowing that OmniOffering products are covered by a 60-Day Money Back Guarantee.

You are eligible to return your products within the 60-day period covered by our money back guarantee.

Please follow the instructions below:

  • Email our support at info@omniofferings.com
  • Follow the instructions provided by our support specialist
  • Once your request is approved, you will get a confirmation email with shipping guidelines.
  • We dont cover shipping fees to return product.

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

 Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges

 The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

 Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

 We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@omniofferings.com.