Frequently Asked Questions (FAQ)

Orders and payment

What payment methods do you accept?

Available payment methods are displayed securely at Shopify checkout and can vary by country and device.

Can I change or cancel an order?

Email info@omniofferings.com as soon as possible. We will try to help, but changes or cancellations cannot be guaranteed after fulfillment has started.

Shipping and tracking

Where do you ship?

We currently ship to Canada and the United States.

How long does delivery take?

Most orders are prepared within 2–3 business days. Standard delivery is estimated at 8–12 business days after dispatch; express delivery is estimated at 5–8 business days after dispatch. Carrier delays and customs processing can affect these estimates.

How do I track my order?

We email tracking details after the carrier assigns them. You can also use our Track Order page. Tracking can take up to 72 hours after dispatch to show its first update.

Why did only part of my order arrive?

Items may ship in separate packages. If that happens, each available tracking number is sent separately.

Returns and support

What is the return window?

You may request a return within 60 days after delivery. Items must meet the eligibility requirements in our Refund Policy. Contact us before sending anything back.

What if an item is damaged or incorrect?

Email us as soon as possible with your order number and clear photos. Once the issue is confirmed, we will provide the appropriate replacement or refund instructions.

How can I contact support?

Email info@omniofferings.com or use our contact form. We normally reply within one business day.